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Find answers to common questions below. If you can't find an answer to your question, contact support for assistance.

Authorizing Your Plugin


  • Why aren't my plugins recognized after installation?

    As a first step, try restarting your computer to make sure the plugin has been registered by the operating system. If the problem persists, check your DAW's plugin settings to make sure it is configured to scan the directories where our plugins are installed:

    • /Library/Audio/Plug-Ins/VST
    • C:\Program Files\Steinberg\VSTPlugins
    • C:\Program Files (x86)\Steinberg\VSTPlugins
  • How do I uninstall a plugin?

    Move the following files to the trash:

    • /Library/Application Support/Avid/Audio/Plug-Ins/MeterPlugs <Plugin Name>.aaxplugin
    • /Library/Audio/Plug-Ins/Components/MeterPlugs <Plugin Name>.component
    • /Library/Audio/Plug-Ins/VST/MeterPlugs <Plugin Name>.vst
    1. Click the Start button, then Control Panel, then Programs, and then Programs and Features.
    2. Select "MeterPlugs <Plugin Name>" and then click Uninstall.


Reporting Bugs

  • How do I submit a bug report?

    Before submitting a bug report, make sure you are running the most recent version of your plugin. You can get the latest version by entering your email address (the one you used when purchasing) on our download page.

    System info

    In your bug report, please include the operating system and DAW that you are using, including version numbers.

    Precise steps

    How can we reproduce the bug? If we can reproduce the bug, we can usually fix it quickly. Try to include a clear set of steps that reproduce the bug. Be as specific as possible.

    Helpful information

    Including screenshots, videos and/or crash reports helps us to identify the problem, especially if we can't reproduce it.

  • How do I create a crash report on macOS?
    1. When the application crashes, you should see a warning that says, “The application X quit unexpectedly.” The dialog should have three buttons: Ignore, Report and Relaunch. Click Report.

    2. The report should be displayed. Copy all of the text from the report and paste it into an email.

    3. Send the email to [email protected].

  • How do I create a crash dump on Windows?
    1. Leave the “Application has stopped working" window open; if you dismiss this window, the process will go away.

    2. On your keyboard, press the key combination Ctrl + Shift + Esc to open Task Manager.

    3. Select the Processes tab.

    4. Right-click the process that crashed and select Create Dump File. If you are prompted for an administrator password or confirmation, type your password or click Continue.

    5. When you receive a message that states that the dump file was successfully created, click OK.

    6. On your keyboard, press the key combination Windows key + R to open the Run command.

    7. Type %LocalAppData%\Temp and click OK.

    8. Right-click on the dump file (DMP extension) and select Send To, then select Compressed (zipped) Folder.

    9. Drag the ZIP file onto your Desktop.

    10. Email [email protected] the ZIP file.


  • The plugin appears white and without graphics

    This typically only happens on Windows, and may be caused by the following:

    Full temp directory

    Our plugins "unpack" various resources into the temp directory when they are run. If that directory is full, then graphics and images may be unavailable to the plugin and not displayed correctly. To fix this, empty your temp directory:

    1. Open the file explorer
    2. In the address bar, type "%TEMP%" (without quotes) and press Enter
    3. Select all the files in the temp directory and delete them
    4. Restart the DAW / plugin
    Missing data directory

    Our VST2 plugin DLLs have a corresponding "data" directory that is installed in the same directory as the DLL. If you manually relocate the plugin DLL after installation, you will need to relocate the data directory as well.

    Old graphics drivers

    Finally, it could be that your graphics drivers are out of date. Determine which graphics card you have and visit the vendor's website to see if newer drivers are available.

  • Perception AB "stuck" syncing forever in Reaper

    Reaper's auto-bypass feature can cause Perception AB to get "stuck" and sync indefinitely. To fix this, try disabling the "Auto-bypass FX (when set via project or manual setting) even when FX configuration open" option in Preferences > Audio.